By accessing and using the Dwelleo Platform, which is operated by Dwelleo Company, you acknowledge and agree, without any modification, restriction, or alteration, to these Terms and Conditions and any other policies governing the use of Dwelleo's services. You also acknowledge and warrant your legal eligibility to enter into this Agreement in accordance with all the terms and conditions contained herein.

You must read the Terms and Conditions each time you use the Dwelleo Platform to ensure you are aware of all currently applicable terms and conditions. Accordingly, your continued use of any of the Dwelleo Platforms is considered your acceptance of any changes to the Terms and Conditions.

The Terms and Conditions Agreement published on the Dwelleo Platform is designed to protect and preserve the rights of both the Dwelleo Company and the users who benefit from the Dwelleo Platform's services, whether registered or unregistered.

Definitions

Dwelleo Company: A company registered in the Kingdom of Saudi Arabia with its main headquarters in Riyadh, Saudi Arabia, that manages and operates the services of the Dwelleo Platform. Commercial Registration No. (-------------------------).

Dwelleo Platform: The websites and applications through which Dwelleo Company provides its real estate and tourism marketing services, with a license from the Real Estate General Authority No. (--------------------------------).

User: A natural or legal person who accesses or uses the Dwelleo Platform to benefit from the services provided, whether registered or unregistered. They are collectively referred to in this Agreement as the "Users."

Article 1: General Provisions

The provisions of this Agreement are subject to all effective laws, legislation, and instructions in the Kingdom of Saudi Arabia.
If any provision of this Agreement becomes illegal, void, or unenforceable under any laws, regulations, or court orders, the remaining terms and conditions of this Agreement shall remain effective, valid, legal, enforceable, and applicable.
Dwelleo Company endeavors to provide information on the Dwelleo Platform with the utmost accuracy, however, some errors may occur from time to time. Dwelleo Company does not bear any responsibility for any errors in the information contained on the Dwelleo Platform.

Article 2: Acceptable Use

By using the Dwelleo Platform, you acknowledge and commit to the following:

You acknowledge and warrant your legal eligibility to enter into this Agreement in accordance with all the terms and conditions contained herein.
You will use the site in your personal capacity or on behalf of a person you have the right to represent on the Dwelleo Platform (including but not limited to: by proxy or employment) only, and you will not use the Dwelleo Platform on behalf of any person you do not have the right to represent.
You guarantee the accuracy of all information entered into the Dwelleo Platform, whether it is user information or entered as material or content for participation or advertising.
You will not share any information that you do not have the right to publish or share.
You will not copy any content from the Dwelleo Platform and republish it on other sites without the content owner's consent.
You are responsible for verifying, confirming, and ensuring the accuracy of the details of any content published on the Dwelleo Platform. You are also responsible for seeking any technical expert or legal advice before committing to any process, and you are responsible for ensuring you act in good faith towards any other parties.
You will pay all fees for Dwelleo's services when they become due.
You will comply with all government requirements and obligations and obtain all required licenses to benefit from Dwelleo's services.
You will not infringe upon any other user on the Dwelleo Platform or attempt to cheat, lie, or mislead to harm any other user.
You will not use any means including—but not limited to—attempting to conceal your identity via VPN or Proxy programs to violate the terms and conditions on the Dwelleo Platform or to bypass the preventive measures that the Dwelleo Platform applies when violating the terms and conditions or to access the Dwelleo Platform's content in an unauthorized manner or to collect and retrieve information and data belonging to the Dwelleo Platform or its users and benefit from it in any way or republish it without permission.
You will not post, distribute, or upload any defamatory, offensive, infringing, harmful, threatening, abusive, misleading, racist, morally inappropriate, or otherwise illegal content or information.
You will not post any false or speculative content or materials, or false, inaccurate, misleading, deceptive, libelous, or defamatory comments.
You will not discuss international policies, sovereignties, respected figures, or any discussions unrelated to the services provided on the Dwelleo Platform.
You will not violate copyrights, trademarks, patents, publicity, databases, or other proprietary or intellectual property rights owned by Dwelleo Company or licensed to Dwelleo Company.
You will not impersonate Dwelleo Company or its representative or an employee thereof, or any capacity that suggests you are affiliated with Dwelleo Company unless you have official permission from Dwelleo Company.
You will indemnify and hold harmless Dwelleo Company from any and all liabilities, losses, claims, expenses (including legal fees), and damages (whether direct or indirect) arising from claims resulting from your misuse of the Dwelleo Platform, including but not limited to any claims involving allegations that, if true, would constitute a breach of this Agreement by you.
You will bear all legal and criminal responsibility resulting from any violation of the Terms and Conditions Agreement by the User.

Article 3: Real Estate Ads Service Provisions

By posting any real estate ad on the Dwelleo Platform, you acknowledge and commit to the following:

Applying all related regulations, laws, and legislation, obtaining all required official licenses and permits for the advertised property, having the legal eligibility and right to advertise the property, and bearing the consequences of any violation of that.
Ensuring the accuracy of all information in the advertised ad (including but not limited to: section, category, images, price, services, description, location, and any conditions or restrictions on the property), and committing to keeping that information constantly updated on the Dwelleo Platform and bearing the consequences of not updating it.
The inability to modify the type and location of the ad after it is published.
Interacting and responding to user communications regarding the ad.
Paying the imposed ad commission upon the completion of the real estate transaction (in case of no fee exemption).

Article 4: Real Estate Requests Service Provisions

By posting any real estate request on the Dwelleo Platform, you acknowledge and commit to the following:

Seriousness in the real estate request and accuracy of the data entered in it.
Interacting with users who wish to communicate.
Not posting fake requests for any reason.
Paying any fees imposed on the real estate request.

Article 5: Dwelleo Service Provisions

By subscribing to the Dwelleo Service, you acknowledge and commit to the following:

Subscription is renewed periodically according to the activation start date.
The features of the Dwelleo service are subject to increase or change whenever Dwelleo Company deems it appropriate.
Misuse of the service (including but not limited to: targeting owners for marketing purposes) exposes you to having the service stopped without a refund and without prior notice.
The search results for Dwelleo Platform filters primarily depend on the advertisers' inputs, and the Dwelleo Platform does not provide any guarantees about the accuracy of the entered information.
Ad Fee: A fee paid by the advertiser to the Dwelleo Platform to publish an ad.
Offer Submission Fee: A fee paid by the buyer to submit a purchase offer to the advertiser via the Dwelleo Platform.

Article 6: Daily Booking Service Provisions

In this article, the following definitions are used:

Daily Booking: A service provided on the Dwelleo Platform that serves the lessor who wishes to list their available units for short-term or tourist rental and the lessee who is looking for available units for short-term or tourist rental.
Lessor: The natural or legal person who provides hospitality services or short-term unit rentals.
Lessee: The natural or legal person who benefits from hospitality services or short-term unit rentals.
Ad: The content, information, and images provided by the lessor to describe the unit or property to be rented.
Unit: The advertised property that is used in the daily booking process.
Booking: The confirmation of the availability of the advertised unit according to the date and terms and conditions.
Booking Period: The booking period begins at the check-in time on the first day of the booking and ends at the check-out time on the last day of the booking.
Booking Value: The value of all booking days plus government fees and taxes.

By using the Daily Booking service, you understand and agree that:

The role of the Dwelleo Platform in this service is limited to facilitating the booking process and receiving the transaction amount from the lessee and delivering it to the lessor after the end of the booking period according to the service's provisions.
The relationship between the Dwelleo Platform, the lessor, and the lessee is one of independent parties, and this relationship is not considered a partnership, employment, or agency relationship between any of them. The Dwelleo Platform has no responsibility or control over how the lessor manages any advertised unit or the lessee's use of any booked unit.
When attempting to book or completing the booking of any unit offered in the service as a lessee, you acknowledge and commit to the following:
Reviewing the specifications and conditions of the unit and agreeing to them when booking it.
Committing to paying the full value of the booking period.
Applying the cancellation and refund policy specified for the unit by the lessor in case you wish to cancel the booking after completion.
Behaving appropriately during your stay in the booked unit and not neglecting or misusing any of the unit's facilities.
Granting the lessor the right to match your identity with the identity used during the booking process before enabling you to use the unit, and preventing you from using the unit if they do not match.
Releasing the Dwelleo Platform from responsibility in case a complaint related to the booking is not submitted within 48 hours after the end of the booking period.
When listing or making any unit available for booking via the service as a lessor, you agree and commit to the following:
Applying all related regulations, laws, and legislation, obtaining all required official licenses and permits for the lessor or the unit, having the legal eligibility and right to list and rent the advertised unit, and bearing the consequences of any violation of that.
Ensuring the accuracy of all information of the advertised unit on the Dwelleo Platform and that it is correct (including but not limited to: images, availability, prices, services, description of facilities, location, check-in and check-out times, and any conditions or restrictions on the use of the unit), and committing to keeping that information constantly updated on the Dwelleo Platform and bearing the consequences of not updating it.
Not modifying any of the features of the advertised unit after it is booked (and until the end of the booking period) without the lessee's consent.
When confirming any booking via the Dwelleo Platform, this confirmation is considered a contract between you and the lessee to enable the lessee to benefit from the unit and its facilities according to the terms, specifications, and prices displayed on the Dwelleo Platform throughout the booking period.
Not imposing any terms or conditions on the lessee that contradict these provisions, and you commit to including in the unit's ad any conditions or terms that the lessee must comply with.
Authorizing the Dwelleo Platform to collect the booking value of the unit when it is booked by any lessee (plus government fees and taxes) according to the price you specify for the booking period.
Applying the terms of the cancellation and refund policy that you choose for the unit on the Dwelleo Platform.
Releasing the Dwelleo Platform from responsibility for any damages caused by the lessee to the unit.
Paying any fees or commissions imposed by the Dwelleo Platform on the service.
Allowing the Dwelleo Platform to transfer the booking value, minus any amounts or fees owed to the Dwelleo Platform (and any government taxes or fees imposed on the transactions), to your defined account on the Dwelleo Platform after the end of the booking period according to the payment schedule, provided there are no complaints from the lessee related to the booking.
The Dwelleo Platform may impose a compensation fee for any booking where the lessee is unable to use the rented unit for a reason attributable to the lessor (including but not limited to: your cancellation of the booking, or another party being enabled to book the unit during the same period, or a defect in the unit, or a fundamental difference from the advertised data), in addition to your waiver of your right to the booking value, as detailed below:
If the booking is canceled within 48 hours or less from the check-in time or after the start of the booking period, the compensation value will be 50% of the booking value for the days the lessee did not benefit from.
If the booking is canceled between 48 hours and 30 days before the start of the booking period, the compensation value will be 25% of the booking value.
If the booking is canceled more than 30 days before the start of the booking period, the compensation value will be 10% of the booking value.
The compensation value for each booking shall not be less than 250 SAR and not exceed 5,000 SAR, regardless of the booking value.

Article 7: Payment Provisions

When you make a payment for any Dwelleo service, you acknowledge and commit to the following:

The Dwelleo Platform has the right to refuse any refund request for any amount after payment (including but not limited to: packages, upgrades, premium listings, subscriptions, and fees), with the following exceptions:
Booking amounts in the Daily Booking service are governed by the cancellation policy of the booked unit.
It takes 14 business days to return paid amounts after the refund request is approved.
When requesting a refund for any paid amount, you agree to bear any fees incurred by Dwelleo Company for the return of the amount (including but not limited to: wire transfer fees or payment gateway fees).

Article 8: Preventive Measures

In an effort by Dwelleo Company to raise the level and quality of service provided to users of the Dwelleo Platform, and in accordance with your use of these terms and conditions, you agree and grant Dwelleo Company the right to apply any of the following measures without prior notice if it determines that you have breached the Terms and Conditions Agreement of the Dwelleo Platform:

Temporarily or permanently suspend your membership and ban you from using all or any of the Dwelleo Platform's services, while reserving the right not to compensate you for any pre-paid services.
Delete all or any of the materials or content that the User has published on the Dwelleo Platform.
Report your activities to the competent authorities and government bodies.
Take any legal action against you.

Article 9: Limitation of Liability

By using the Dwelleo Platform, you understand and agree to the following:

Dwelleo Company provides no guarantees and bears no responsibility in case the User fails to comply with the Terms and Conditions Agreement, and we do not bear responsibility for any risks, damages, consequences, or losses incurred by them or any other party.
Dwelleo Company provides no guarantee and bears no responsibility for the accuracy, completeness, or validity of any of the information contained in the content published on the Dwelleo Platform by the Users, nor for their compliance with the applicable related regulations and laws.
In no event shall Dwelleo Company be liable for any damages (including—without limitation—compensation for loss of data or profits, or business interruption) that arise from the use or inability to use the content and materials on the Dwelleo Platform.
Dwelleo Company is not responsible for any loss or damage arising from or related to the following:
Any failure due to software or errors in the internet network or unavailability or any other reasons beyond our reasonable control.
Any loss of password or account if it is due to a power outage or an error in it or its cessation or due to your computer system or account's reliance on any content or information displayed on the Dwelleo Platform.
Any direct, consequential, special, punitive, or indirect loss or damage or costs or expenses or loss of profits or loss of business or loss of goodwill or decline in reputation or loss or corruption of data.
Dwelleo Company is not responsible for any loss or damage resulting from any virus or attack that led to a service outage or other technically harmful materials that infect your devices or computer software or data or other property as a result of your use of the Dwelleo Platform or your downloading of any content on it or on any site linked to it.

Article 10: Intellectual Property Policy

By sharing any content on the Dwelleo Platform, such as texts, images, audio recordings, videos, and any other types of content, in any form or manner, you understand and agree to the following:

Granting the Dwelleo Platform an unlimited, irrevocable, non-exclusive, royalty-free right that is distributable and transferable to others to copy, modify, distribute, and publish that content without any restrictions.
Bearing the consequences of any shared content and committing to being the owner or having the right to grant the Dwelleo Platform the rights mentioned in this policy.
Bearing the consequences of the shared content infringing upon the intellectual property or privacy rights of any third party.
The shared content not containing defamatory, offensive, infringing, harmful, threatening, abusive, misleading, racist, morally inappropriate, or otherwise illegal content or information.
If the shared content contains any personal information, the privacy policy governs its use by the Dwelleo Platform. If the Dwelleo Platform paid for the content to be produced or assisted in its production, the Dwelleo Platform may own that content.